How can I track my order?

1. Email / SMS Notifications If you provide an email address when placing your order: you will receive an order confirmation email and shipping update emails. If you only provide a phone number: you will only receive an order confirmation SMS, no shipping updates. 2. Shipping status inquiry : https://www.aftership.com/track

What are the conditions for the 30-day return & exchange?

We understand that choosing the right product can be tricky. If you are not 100% satisfied with your purchase from store.nexbie.com , you may request a return within 30 days of delivery. Returns will only be accepted if the items meet the Return Conditions specified below. Return Conditions Items must be returned within the stated return period. Returned items must be unused, undamaged, and returned in their original packaging . Return shipping is free for returns caused by product quality issues, shipping errors, or incorrect items. For returns due to personal reasons (wrong size, wrong color, change of mind, etc.), the customer iresponsible for return shipping and any related costs. For more details, please refer to our policy terms： https://store.nexbie.com/policies/refund-policy

Why our 3D-printed shoes are right for you？

Superior breathability : 360° all-around ventilation with hollow structure, air circulation improved by over 80% vs. traditional shoes, keeping feet fresh and dry. Enhanced rebound & support : Professionally designed lattice heel, certified to offer far better flexibility and support than conventional shoes. Safer materials : All models comply with EU RoHS and US CP65 safety standards, free of harmful substances, unlike inconsistent materials in traditional shoes. Higher durability : Special structure resists creases and maintains shape even after repeated wear, while traditional shoes easily deform and look worn. More practical functions : Includes hidden height boost, quick-drying, lightweight, and lace-free slip-on design, suitable for daily, sports, and kids’ use – a combination rarely found in traditional footwear.

How to describe the comfort of 3D-printed shoes from multiple aspects?

Hollow lattice structure for excellent breathability, keeping feet dry and comfortable all day long. Flexible lattice design provides even cushioning and rebound, reducing foot pressure. Zoned density structure offers great support and fits most foot shapes. Anti-slip textured outsole for stable grip and daily wear resistance.

How to clean and maintain the shoes to extend their lifespan?

Cleaning Made of high-tech material, the shoes are easy to clean. Simply rinse with water and wipe clean, then air dry naturally. Care When not in use, store clean shoes in a cool, dry place.Do not use a dryer, hair dryer, or direct heat, as this may cause deformation.Avoid picking sand or gravel while the shoes are wet to prevent damage to the lattice structure.Do not scratch the surface with sharp objects.

FAQ

Shipping & Delivery

We ship to all 50 US states, Alaska, Hawaii, and Puerto Rico. Though some regions might have specific restrictions or additional shipping times.

We cover all shipping costs to your address.

1. Email / SMS Notifications

If you provide an email address when placing your order: you will receive an order confirmation email and shipping update emails.
If you only provide a phone number: you will only receive an order confirmation SMS, no shipping updates.

2. Shipping status inquiry: https://www.aftership.com/track

For shipping issues including but not limited to delivery delay, lost package, or incorrect address, please send your order number to our customer service email, and we will assist you promptly.

After-Sales Service

We understand that choosing the right product can be tricky. If you are not 100% satisfied with your purchase from store.nexbie.com, you may request a return within 30 days of delivery. Returns will only be accepted if the items meet the Return Conditions specified below.

Return Conditions

Items must be returned within the stated return period.
Returned items must be unused, undamaged, and returned in their original packaging.
Return shipping is free for returns caused by product quality issues, shipping errors, or incorrect items. For returns due to personal reasons (wrong size, wrong color, change of mind, etc.), the customer iresponsible for return shipping and any related costs.
For more details, please refer to our policy terms：https://store.nexbie.com/policies/refund-policy

Please contact our customer service team via email at: support@nexbie.comService hours: Monday to Friday, 9:00 AM – 6:00 PM.
Please include your order number and attach relevant photos or videos in your email. We will reply within 48 business hours and provide you with return instructions.

1. Refund Method
No specific refund channel/method is clearly stated in the document. Refunds will be returned via the original payment route.

2. Refund Processing & Arrival Time
（1）Regular Processing: Refunds will be processed within 5 business days upon our receipt of the returned items.

（2）Special Circumstances: Processing time may be extended during peak holiday seasons or promotional periods; the actual arrival time of the final refund varies depending on the refund channel.

Order

If you need to modify or cancel your order, 【contact us】 as soon as possible. Please send your order number to our customer service email, and we will assist you promptly.
Please note: Changes and cancellations are only possible if your order hasn’t been shipped. Once shipped, we can’t cancel it anymore.
We’ll do our best to accommodate changes before the order is processed.

Products

Superior breathability: 360° all-around ventilation with hollow structure, air circulation improved by over 80% vs. traditional shoes, keeping feet fresh and dry.
Enhanced rebound & support: Professionally designed lattice heel, certified to offer far better flexibility and support than conventional shoes.
Safer materials: All models comply with EU RoHS and US CP65 safety standards, free of harmful substances, unlike inconsistent materials in traditional shoes.
Higher durability: Special structure resists creases and maintains shape even after repeated wear, while traditional shoes easily deform and look worn.
More practical functions: Includes hidden height boost, quick-drying, lightweight, and lace-free slip-on design, suitable for daily, sports, and kids’ use – a combination rarely found in traditional footwear.

Fully comply with the EU RoHS and US CP65 safety standards, ensuring zero hazardous substances for your well-being, non-toxic, odorless and safe.

Hollow lattice structure for excellent breathability, keeping feet dry and comfortable all day long.
Flexible lattice design provides even cushioning and rebound, reducing foot pressure.
Zoned density structure offers great support and fits most foot shapes.
Anti-slip textured outsole for stable grip and daily wear resistance.

Sizing varies by style. Please check the Size Chart on the product page for detailed measurements to find your perfect fit.

Cleaning
Made of high-tech material, the shoes are easy to clean. Simply rinse with water and wipe clean, then air dry naturally.
Care
When not in use, store clean shoes in a cool, dry place.Do not use a dryer, hair dryer, or direct heat, as this may cause deformation.Avoid picking sand or gravel while the shoes are wet to prevent damage to the lattice structure.Do not scratch the surface with sharp objects.

Made of high-strength elastic material and produced with one-piece 3D printing, these shoes resist cracking and deformation during daily wear.

Tested in accordance with the international standard SATRA TM92:2016, the shoes withstand 150,000 flex cycles — 200% above the international standard.The heel assembly, tested to SATRA TM156:2002, endures 100,000 compression cycles without damage.Combined with high-toughness materials, they are suitable for daily wear and light sports (actual lifespan may vary by frequency and usage conditions).